Refund policy

We want you to love your purchase but we know some things don't always work out as we'd hoped. Chloe Collective offers exchange or store credit only on eligible items. Exchanges can only be made in store, not via mail.

• Returns/exchanges must be made within 14 days of the original purchase date for in store purchases and within 14 days of the date of delivery for online orders.
• Items must be unworn, unwashed, and in original condition with original tags attached.
• Online orders can be returned in store. If the return is sent via mail, the customer is responsible for the return shipping cost.
  • When returns are sent via mail, it typically takes 3-7 days from date shipped for processing, approval, and restocking. Once approved, your store credit will be applied and an email will be sent to you with a code to use on your next purchase.
• Receipt or proof of purchase is required.
• Final Sale Items (Not eligible for return/exchange)
  • Clearance items
  • Accessories (jewelry, hats, hair items, socks)
  • Seasonal items
  • Any items purchased with a 25% or more discount

Access your customer account here to request a return.